Dyson People vs. Lending People

My vacuum broke in the feverish cleaning that has been going on at our house.  I vacuumed up the tassels on a rug, and then the belt broke, but only after a week of a terrible noise that scared even the neighbors.

I got on the Dyson (I only buy appliances that rhyme with my name, it makes it kinda tough) website to attempt to order a part, or find where I could buy parts.  Online, they had a number I could call if I needed assistance.  It was easy.  

The lady on the phone told me I didn't need a new beater-bar, or anything too fancy, I just needed a new belt, and she was sure that the noise would stop, and the problem would be solved.  I asked where I could buy a part, as we are rather rural and don't have tons of retail options.  She didn't answer, but asked my address.  I gave it to her, and she told me she was sending me a new belt in an act of good faith.

I was dumbfounded.  I was gushing.  I was thankful.  Maybe overly thankful for a small piece of rubber and free shipping.  I have been desensitized to human kindness and corporate kindness.  I guess I didn't expect that calling Dyson on the phone would help me in any way towards fixing my problem.  I have become so used to long wait times, adds about mortgages instead of elevator music,  and scripted denials and responses.

I wonder what would happen if Citimortgage was as helpful and the vacuum people?